Accessibility Statement

Last Updated: January 2025

Our Commitment to Accessibility

Restaurant Krong Thai is committed to ensuring that our restaurant and website are accessible to people with disabilities. We strive to provide an inclusive dining experience for all our guests, regardless of their abilities.

We believe that everyone should be able to enjoy authentic Southeast Asian cuisine in a welcoming and accessible environment.

Physical Accessibility Features

Wheelchair Accessible Entrance:Street-level entrance with no steps
Accessible Parking:Designated parking spaces available nearby
Wide Doorways:32+ inch doorways throughout the restaurant
Accessible Seating:Tables with removable chairs for wheelchair access
Accessible Restrooms:Fully accessible washroom facilities with grab bars
Clear Pathways:Wide aisles and unobstructed paths between tables
Accessible Payment:Counter at appropriate height for wheelchair users

Website Accessibility

Our website has been designed and developed to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards:

**Navigation**: Clear, consistent navigation with skip links

**Keyboard Access**: Full functionality available via keyboard navigation

**Screen Readers**: Compatible with screen reading software

**Color Contrast**: Sufficient color contrast for readability

**Text Size**: Resizable text up to 200% without loss of functionality

**Images**: Descriptive alternative text for all meaningful images

**Forms**: Properly labeled form fields with clear instructions

**Languages**: Available in both English and French

Assistance and Accommodations

Our staff is trained to assist guests with disabilities and provide personalized service:

**Menu Assistance**: Staff can read menu items aloud or provide large print menus

**Seating Arrangements**: We can arrange seating to accommodate wheelchairs and mobility devices

**Service Animals**: Service animals are welcome in our restaurant

**Dietary Accommodations**: We can modify dishes to accommodate dietary restrictions

**Communication**: Staff can use simple gestures and written communication when needed

**Additional Time**: We provide extra time for ordering and dining as needed

Accessibility Feedback

We welcome feedback about the accessibility of Restaurant Krong Thai. If you encounter any barriers or have suggestions for improvement, please contact us:

**Phone**: (819) 243-5000

**Address**: 205 Rue Bellehumeur, Gatineau, QC J8T 8H3

**Email**: [email protected]

**Response Time**: We aim to respond to accessibility feedback within 48 hours.

**Follow-up**: We will work with you to address any accessibility concerns promptly.

Compliance and Standards

Restaurant Krong Thai complies with:

**Provincial Standards**: Accessibility for Ontarians with Disabilities Act (AODA)

**Federal Standards**: Accessible Canada Act requirements

**Web Standards**: WCAG 2.1 Level AA guidelines

**Building Code**: Quebec Construction Code accessibility requirements

We regularly review and update our accessibility measures to ensure continued compliance and improvement.

Accessibility Coordinator

For specific accessibility questions or to request accommodations, please contact our Accessibility Coordinator:

Restaurant Manager

**Phone**: (819) 243-5000

**Email**: [email protected]

**Best Times to Call**: Tuesday-Sunday, 11:00 AM - 8:00 PM

We encourage guests to call ahead if they have specific accessibility needs so we can ensure the best possible experience.

Questions About Accessibility?

We're here to help. Contact us to discuss your specific needs.

Call Us (819) 243-5000